Terms of Service

By accessing or using VanHub, you confirm that you are at least 18 years old, legally capable of entering into binding contracts, and agree to these Terms on behalf of yourself or the entity you represent. If you are using the service on behalf of a business, you represent that you have authority to bind that business.

• “Platform” means the VanHub website and mobile application
• “Customer” means a user who books services through the Platform
• “Professional” or “Pro” means a verified service provider listed on the Platform
• “Booking” means a request for a service made by a Customer through the Platform
• “Platform Fee” means the 12% fee charged to Professionals on completed bookings
• “Service Fee” means the amount paid by the Customer for a service, inclusive of all taxes

We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activity.

To access most features of VanHub, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account
• Not create an account using a false identity or on behalf of someone else without their consent

As a Customer using VanHub, you agree to:

• Provide accurate service address, contact number, and job description when booking
• Be present at the service address during the booked time slot, or ensure an authorized representative is present
• Treat Professionals with respect — no abuse, harassment, discrimination, or physical violence will be tolerated
• Not request services that are illegal, hazardous, or outside the scope of what the Professional is verified to perform
• Pay the agreed Service Fee through VanHub's secure payment system only — never pay the Professional directly in cash
• Allow the Professional to complete the work safely, providing reasonable access to tools, water, electricity, and other necessities
• Not cancel bookings within 2 hours of the slot — late cancellations incur a ₹100 visit fee

As a Professional listed on VanHub, you agree to:

• Complete the verification process (Aadhaar, address, background check) before accepting bookings
• Arrive at the customer's address within the booked time slot, or notify the customer at least 30 minutes in advance if delayed
• Carry valid VanHub ID card and authorization letter at all times during service delivery
• Provide services with reasonable skill, care, and diligence, using genuine parts and materials
• Charge only the rate approved by the customer before starting the work — no inflated quotes or hidden charges
• Maintain a minimum rating of 4.0 — pros below this threshold enter a 30-day improvement period
• Not solicit customers directly outside the Platform or accept cash payments bypassing VanHub
• Respect customer privacy — no photography, recording, or sharing of customer premises without explicit consent
• Maintain your own tools, equipment, and transportation — VanHub does not provide these

• Free cancellation — up to 2 hours before the booked slot, no charges apply
• Late cancellation — within 2 hours of the slot, a ₹100 visit fee is charged to the customer
• Customer no-show — if the customer is not present at the address, the Professional waits 15 minutes, then the visit fee is charged
• Professional cancellation — if the Pro cancels within 2 hours, VanHub arranges a replacement or full refund to the customer
• Rescheduling — free rescheduling up to 2 hours before the slot, subject to availability

Every booking made through VanHub is covered by insurance up to ₹50,000 against damage to property, theft, or no-show by the Professional. This insurance is provided at no additional cost to customers and professionals. Claims must be raised within 48 hours of the incident through the booking dashboard. See our Insurance Terms for full details.

After each completed booking, both customers and professionals can rate each other and leave a review. You agree that reviews will be honest, factual, and not defamatory. We do not remove reviews unless they violate our review guidelines (profanity, personal attacks, false claims, or promotional content). Retaliatory or fake reviews will result in account suspension.

You agree not to:

• Use the Platform for any illegal or unauthorized purpose
• Violate any applicable Indian law or regulation
• Infringe on intellectual property rights of VanHub or third parties
• Upload viruses, malware, or any malicious code
• Scrape, copy, or redistribute content from the Platform without permission
• Create multiple accounts to manipulate ratings or reviews
• Accept or solicit payments outside the VanHub payment system
• Discriminate against any customer or professional based on religion, caste, gender, sexual orientation, disability, or nationality

We reserve the right to suspend or terminate your account immediately, without notice, if you violate these Terms, engage in fraudulent activity, abuse other users, or if your rating falls below the minimum threshold. You can delete your account at any time from your dashboard — pending bookings and payouts will be processed before deletion. Upon termination, your right to use the Platform ceases immediately.

Nothing in these Terms limits liability that cannot be limited under applicable Indian law.

VanHub is a marketplace that connects customers with independent service professionals. We are not the employer of any Professional and do not directly provide the services. Accordingly:

• We are not liable for the acts or omissions of Professionals — they are independent contractors
• Our total liability for any claim arising from the use of the Platform is limited to the Service Fee paid for the relevant booking
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for any loss of data, business interruption, or loss of profits
• Our insurance coverage (₹50,000 per booking) is the maximum financial remedy available for property damage or theft

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of VanHub shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra. Before initiating litigation, parties agree to attempt good-faith resolution through mediation. If mediation fails within 60 days, either party may initiate arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Mumbai.

We may update these Terms from time to time. We will notify you of material changes via email and SMS at least 30 days before they take effect. Continued use of VanHub after the effective date constitutes acceptance of the updated Terms. The “Last Updated” date at the top reflects the most recent revision.

For questions about these Terms, email us at legal@vanhub.pro or write to: Legal Department, VanHub Services, Office No 7, First Floor, Ram Pride Apartment, Laxminagar, Phaltan, District-Satara, Maharashtra 415523, India.