Privacy Policy

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third parties. The types of information we collect include:

We use the information we collect for the following purposes:

• Providing, operating, and maintaining our services — processing bookings, matching customers with professionals, and facilitating service delivery
• Verifying the identity and credentials of professionals before they are listed on our platform
• Processing payments, refunds, and payouts to professionals
• Communicating with you about bookings, updates, security alerts, and customer support
• Monitoring and analyzing usage patterns to improve our services, website performance, and user experience
• Detecting, preventing, and addressing technical issues, fraud, abuse, and violations of our Terms of Service
• Complying with our legal obligations under Indian law, including tax reporting and law enforcement requests
• Sending promotional communications (only with your explicit consent — you can opt out anytime)

Under the Digital Personal Data Protection Act, 2023, we process your personal data based on the following grounds:

• Consent — you have explicitly consented to the processing of your data for specific purposes
• Performance of a contract — processing is necessary to fulfill our obligations under the booking or professional agreement with you
• Legal obligation — processing is required to comply with Indian law, tax regulations, or court orders
• Legitimate interests — processing is necessary for fraud prevention, network security, and platform integrity

We do not sell your personal data to any third party. We share information only in the following limited circumstances:

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Active customer and professional accounts — retained while the account is active and up to 3 years after deletion
• Booking records and transaction data — retained for 7 years for tax and audit compliance
• Verification documents (Aadhaar, PAN, etc.) — retained for the duration of the professional relationship plus 3 years, then securely deleted
• Customer support communications — retained for 3 years after the last interaction
• Usage and diagnostic data — retained for 26 months, then aggregated and anonymized

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your data using commercially acceptable means.

We implement industry-standard technical and organizational measures to protect your personal data, including:

• AES-256 encryption for sensitive data at rest (documents, bank details, Aadhaar numbers)
• TLS 1.3 encryption for all data in transit between your device and our servers
• Role-based access control — only authorized verification team members can access KYC documents
• Regular security audits, penetration testing, and vulnerability assessments by independent firms
• Automated fraud detection systems that flag suspicious bookings and payments in real time
• Secure data centers in India (AWS Mumbai region) with 24/7 physical and network security

To exercise any of these rights, email us at privacy@vanhub.pro or write to our Data Protection Officer at the address in Section 10. We will respond within 30 days.

Under the DPDP Act, 2023, you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data (subject to legal retention requirements)
• Right to grievance redressal — file a complaint if you believe we have violated your privacy rights
• Right to nominate — nominate another individual to exercise your rights in case of death or incapacity
• Right to withdraw consent — withdraw consent for processing at any time (this may affect your ability to use certain features)

You can manage your cookie preferences through our Cookie Settings page or through your browser settings. See our Cookie Settings page for details.

We use cookies and similar technologies to operate and improve our services. We use:

• Essential cookies — required for login, session management, and core functionality (cannot be disabled)
• Analytics cookies — help us understand how visitors use our website so we can improve it
• Functional cookies — remember your preferences such as language and location
• Marketing cookies — used to show relevant advertisements (only with your consent)

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately at privacy@vanhub.pro and we will delete it promptly.

We will acknowledge your complaint within 48 hours and resolve it within 30 working days, as required by the DPDP Act, 2023.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer / Grievance Officer: