Pricing transparency: why we show you exactly where your money goes
Most service platforms hide their fees. We publish ours. Here's the full breakdown of where your ₹500 goes — and why we believe radical transparency wins.
When you pay ₹500 for a service on VanHub, where does that money go? Most platforms won't tell you. They'll say 'service fee' and leave it at that. We think that's disrespectful to both customers and professionals. So we published our entire money flow on our Pricing Methodology page — and in this post, I'll walk you through it.
Of the ₹500 you pay, ₹76 goes to the Government of India as GST (18%). We collect and remit this on your behalf — you never have to think about it. ₹53 is retained by VanHub as our platform fee (12% of the pre-tax amount). Here's where that ₹53 goes: ₹11 for payment processing (what Razorpay/Stripe charge us), ₹16 for insurance (we insure every booking up to ₹50,000), ₹11 for customer support (our 24/7 helpline and chat), and ₹15 for platform operations (engineering, servers, verification team).
That leaves ₹371 for the professional. This is transferred to their bank account or UPI within 24 hours of job completion. No waiting for weekly payout cycles. No minimum threshold. No payout fees. The pro sees this exact breakdown in their dashboard before they accept a booking — they know exactly what they'll earn.
Why do we share all this? Because we believe radical transparency builds trust. When a customer knows that their pro is getting 74% of what they pay — not 40% or 50% like on some platforms — they feel good about booking. When a pro knows exactly how the platform fee is spent, they don't feel nickel-and-dimed. Everyone wins.
We also publish our rate bands. Standard pros (80% of our network) charge the base rate set by VanHub. Premium pros (4.7+ rating, 200+ jobs) can charge up to 25% more. New pros charge 10% less for their first 30 days — and that discount is funded by us, not the pro. This isn't just fair; it's also transparent. Customers see the 'Premium' label on a pro's profile and understand why they're paying more.
If you have questions about how pricing works — or if you believe you were charged incorrectly — email pricing@vanhub.pro. We respond to every pricing query within 24 hours. That's our commitment to keeping pricing honest.
